Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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Field Service Engineer (m/w/d)
Location: Paderborn
Branche: Automotive
Expertise: Production & Manufacturing
Experience: 2 years
Technische Beratung: Du berätst unsere Kunden bei der Inbetriebnahme von SetupWizzard Fahrwerksvermessungssystemen direkt vor Ort. Konstruktion: Du bist verantwortlich für die Konstruktion und Erstellung von Zeichnungen für Zubehörteile. Reklamationsmanagement: In enger Zusammenarbeit mit unseren Fachabteilungen bearbeitest du Reklamationen. Datenbankpflege: Du pflegst und erweiterst unsere interne Fahrzeugdatenbank. Betreuung von Revisionen: Du kümmerst dich um die Betreuung unserer SetupWizzard Revisionen. Optimierung von Produktinformationen: Du optimierst technische Produktinformationen, einschließlich Quick Guides. Feedbackaufbereitung: Du bereitest Kundenfeedback und Input von Rennstrecken für die Weiterentwicklung auf. Social Media Unterstützung: Du unterstützt bei der Pflege unserer Social-Media-Kanäle für den SetupWizzard.
Field Service Engineer (Greabox)
Expertise: Embedded Software
Experience: 2 years
Operation of Specialist Machines and Tools: Authorized to operate specialist machines and tools. Competent to perform specialist work based on required training. (Dis)Assembly, Inspection, and Repair: Disassembly, inspection, and repair of installations, gearbox-related components, and connected installations onsite, according to work instructions. Set priorities on location and specific approach to the work; onsite troubleshooting. Search for the technical optimal solution with regard to costs and downtime. Project Management: Responsible for the overview of the progress of the project onsite. Ensure that overhauls and repairs are carried out safely, in a structured manner, with a high-quality standard, and within planning and budget. Communicate the status and progress of the project to the project manager, adequately reporting possible scope changes. Self-starting and able to fully prepare, execute, and complete the work independently both technically and administratively. Handle tight deadlines and structure work in hectic or unexpected circumstances. Documentation and Reporting: Make adequate protocols (if necessary) and technical reports. Work closely with other relevant departments to deliver the project to the customer in accordance with scope. Monitor and manage technical intellectual property if appropriate. Technical Assistance and Advice: Provide technical assistance and advice to internal and external stakeholders on use, maintenance, repairs, risks, and possibly renewal of installation.Requirements: Minimum 3-5 years of recent and relevant work experience in installation and equipment business OR a Bachelor’s degree with 0-1 years’ experience. Proven experience in performing inspections, measurements, repairs, disassembly, and assembly of installations. Ability to operate specialist machines and tools. Knowledgeable about safety regulations when working with hazardous materials. Ability to troubleshoot problems quickly and efficiently. Excellent problem-solving skills. Highly organized and detail-oriented. Flexible attitude towards working hours as needed. Must be able to travel as needed for projects (domestic/international).
Field Operator Erdölfelder (w/m/d)
Location: Lehrte
Branche: Conventional Energy
Expertise: Controlling
Experience: 3 years
Sicherstellung der Einhaltung gesetzlicher Vorschriften und HSE-Standards zur Gewährleistung von Sicherheits- und Prozessanforderungen rund um Erdölfelder Eigenständige Überprüfung und Wartung von Betriebspunkten sowie Durchführung von Reparaturen und Reinigungsarbeiten Unterstützung der Mechanik- bei der Wartung technischer Anlagen und die In- und Außerbetriebnahme von Förderanlagen Überprüfung und Bedienung von Sicherheitsvorrichtungen sowie von Förderanlagen (In- und Außerbetriebnahme) Durchführung von Mengen-, Echometer- und Dynamometermessungen an Produktionsbohrungen
IT-Service Engineer
Location: Wien
Branche: Renewable Energy
Expertise: Research & Development
Experience: 2 years
Als IT-Service Engineer unterstützen Sie die Kollegen beim reibungslosen Betrieb der IT-Systeme. Zuverlässig testen und die führen Sie Softwareupgrades durch und planen die technische Abwicklung von Änderungen und Erweiterungen an bestehenden Systemen. Selbstständig entwickeln Sie nachhaltige Lösungen im Bereich IT-Services. Ebenso betreuen Sie Netzwerkkomponenten, Telefonanlagen, Verteilerschränke und Switches.
Senior Consultant - Technical Services
Location: Sydney
Branche: Life Sciences
Expertise: Production & Manufacturing
Experience: 3 years
Client liaison including site visits, preparation of proposals and contract negotiation Responsible for site inspections and auditing (travel required, nationally and internationally) Assist the Business Manager to plan, promote and sell the business to meet or exceed budget expectations Assist the Business Manager where required to prepare, monitor and report on budgets and forecasts Collect and maintain intelligence related to opportunities for technical services
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.
