Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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IT-Service Engineer
Location: Wien
Branche: Renewable Energy
Expertise: Research & Development
Experience: 2 years
Als IT-Service Engineer unterstützen Sie die Kollegen beim reibungslosen Betrieb der IT-Systeme. Zuverlässig testen und die führen Sie Softwareupgrades durch und planen die technische Abwicklung von Änderungen und Erweiterungen an bestehenden Systemen. Selbstständig entwickeln Sie nachhaltige Lösungen im Bereich IT-Services. Ebenso betreuen Sie Netzwerkkomponenten, Telefonanlagen, Verteilerschränke und Switches.
Serviceingenieur (m/w/d)
Location: Frankfurt am Main
Branche: Infrastructure
Expertise: Production & Manufacturing
Experience: 2 years
Ihre Hauptaufgabe ist die Eigenverantwortliche Vorbereitung und Durchführung der Wartung, Kalibrierung, Modifikation und Inbetriebnahme bei nationalen und internationalen Kunden vor Ort. Die Sicherstellung eines reibungslosen Ablaufes der Schnittstellen zwischen Kunden, Engineering und Projektleitung erweitert Ihr Aufgabengebiet. Weiterhin gehört die Ausführung von Reparaturen und Störungsbeseitigung inkl. Erstellung von Serviceberichten zu Ihrer Tätigkeit. Die technische Unterstützung des Vertriebs bei der Erstellung von Serviceangeboten übernehmen Sie eigenverantwortlich. Zuletzt ist die Zusammenarbeit mit der Produktion und anderen Service Standorten (weltweit) sowie Support und Betreuung der Kunden in Ihrer Verantwortung.
Servicetechniker (w/m/d)
Location: Osnabrück
Branche: Machine & Plant Design
Expertise: HR & Recruiting
Experience: 2 years
Sie übernehmen die Planung der Service-Einsätze und die Koordination der Servicetechniker. Die Kundenbetreuung erfolgt durch Sie ebenfalls auch auf Englisch. Sie führen Wartungs- und Reparaturarbeiten an technischen Geräten und Systemen durch. Die Installation und Inbetriebnahme neuer Geräte und Systeme gehört ebenfalls zu Ihren Aufgaben. Sie erstellen detaillierte Serviceberichte und Dokumentationen der durchgeführten Arbeiten.
Well services Supervisor
Location: Cambay
Branche: Conventional Energy
Expertise: Planning & Testing
Experience: 5 years
Position: Well Service Supervisor;YOE: 10+ Years;Contract: 6 Month Contract;Location: Cambay-Gujarat.
Foreman (Facility Services)
Location: Doha
Branche: Conventional Energy
Expertise: Planning & Testing
Experience: 5 years
Supervises the contractor personnel activities of all services contracts; Office waiter, Office cleaning, and Laundry services, and ensures that the services are provided effectively in accordance with the terms and conditions of the contracts.Processes in SAP - Purchase Requisitions to procure non-standard furniture items, prepare technical evaluation report for the PRs, provide Materials Departments with clarifications in response to their queries and coordinates with Suppliers for delivery.Raise Release Orders and Service Entry Sheets for materials, Services & Contracts as per the schedule and requests in accordance with the budget availability.Verifies the invoices issued by the contractors for accuracy, time Sheets and supporting statements related to Cleaning, Office Waiters, Laundry service contracts prior to forwarding for approval by the Supervisor.Provides clarifications and justifications if required in case the billed amounts are high on certain occasions. Maintains record of all payments made.Prepares Technical Evaluation report for ordered furniture, pantry items, furnishing etc. and recommends options and advantages of various offices, provides clarifications to enquiries, works-out proposal for office modifications and obtains quotations from contactors through Maintenance Section for service-related fabrication, repair, office partitioning and carpeting etc.Arranges call-off and deliver/installation of office furniture as per requirement of individual departments and prepares necessary documentation and records.Arranges vehicles and laborers for Office Movement as per approved requests, to transport the office furniture, files etc. and provides close supervision during the movement.Manages the Commissary requests of Doha facilities, pantries and scrutinizes the general consumption requirements of all Departments prior to placement of consolidated commissary Call-off orders for each month.Receives requests for pantry utensils from departments and distribute the items as approved.Ensures proper upkeep of Doha facilities, offices, common areas, pantries and toilets.Conducts routine Safety and Hygiene inspections to ensure the facilities including the parking areas are kept up to an acceptable standard of cleanliness and well maintained.Receives e-services and facilities requests for general maintenance of offices and facilities and assess the extent of work to be carried out and initiates necessary SAP Notification to this effect.Liaises with civil maintenance to ensure that minimum disruption or delay is caused in executing the work.Arranges for repair or fabrication of sign boards, office and building numbers, their installation and duplication of office keys as per authorized requests from departments.Assists to prepare the annual budget for all activities of the section and determine anticipated requirements, incorporating appropriate costs and justification of these in the budget.Assists in preparation of tender documents, tender bulletins and clarifications for facility services contracts, including scope of work, schedule of prices and specifications for the section's all services contracts.Organizes monthly statistics and activity highlights for Services report for all sources and focal points in the area. Remains on stand-by duty for the services offered by the Section and responds to calls after working hours.
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.
