Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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Field Service Technician
Location: Hengelo OV
Branche: Machine & Plant Design
Expertise: Production & Manufacturing
Experience: 3 years
In de rol van Field Service Technician ga je deel uitmaken van een team dat werkzaam is bij de onderhoudsorganisatie van de Nederlandse Marine (DMI) in Den Helder. De Nederlandse Marine heeft meerdere schepen uitgerust met systemen van onze opdrachtgever die gedurende de gehele levenscyclus ondersteuning nodig hebben. Als Field Service Technician draag je zorg voor het in bedrijf stellen, herstellen en onderhoud van de systemen, installaties en (sub)systemen. Je werkt hoofdzakelijk op het terrein bij de Nederlandse Marine en eventueel op klantlocaties internationaal en incidenteel bij de opdrachtgever in Overijssel. We zijn op zoek naar een praktisch ingestelde collega die geïnteresseerd is in het werken met zowel bewezen- als de nieuwste technieken en technologieën.
Servicetechniker (w/m/d)
Location: Hamburg
Branche: Aerospace
Expertise: Production & Manufacturing
Experience: 1 years
Wartung und Instandhaltung von technischen Anlagen sowie Equipments in der Luftfahrtindustrie Systematische Fehlerursache und Ursachenerkennung sowie -behebung Durchführung von funktions- und sicherheitstechnischen Prüfungen sowie Wartungen Kontinuierliche Dokumentation der Instandhaltungsmaßnahmen und Störungsbehebung Teilnahme am Schicht- und Bereitschaftsdienst
Team Leader - General Services
Location: Abu Dhabi
Branche: Renewable Energy
Expertise: Marketing & Sales
Experience: 5 years
Supervise the activities assigned to the personnel of the General Services Section. Assist with VIP missions for Security Department;Assist with ADIPEC event;Supervise negotiations for accommodation rents with landlords and provide employees with accommodation as per their budgets;Organize company functions, receptions and meetings;Approve payments from petty cash for purchases & maintenance services;Supervise and follow up the activities assigned to the General Service Personnel;Take reasonable care of their own health and safety and that of others who may be affected by their acts at work;Know their responsibilities to environmental issues in their work areas;Ensure that all required inspections, audits or equipment certification required are performed in time and that all corrective action plan is properly implemented by EPC Pipeline Contractor;Ensure the timely completion of the works and monitor closely EPC Pipeline Contractor performance, work schedule and progress.
Serviceingenieur (m/w/d)
Location: Jena
Branche: Information Technology
Expertise: IT & Shared Services
Experience: 1 years
Sie übernehmen eigenverantwortlich die Betreuung, Wartung und Reparatur moderner Elektronenstrahl - Lithographieanlagen. Als Serviceingenieur betreuen Sie unsere Kunden vor Ort und das weltweit. Ihr Aufgabengebiet wird mit der Unterstützung unserer Kunden bei der optimalen Integration der Elektronenstrahl-Lithographieanlagen in den Produktionsprozess abgerundet.
Serviceingenieur (m/w/d)
Location: Frankfurt am Main
Branche: Infrastructure
Expertise: Production & Manufacturing
Experience: 2 years
Ihre Hauptaufgabe ist die Eigenverantwortliche Vorbereitung und Durchführung der Wartung, Kalibrierung, Modifikation und Inbetriebnahme bei nationalen und internationalen Kunden vor Ort. Die Sicherstellung eines reibungslosen Ablaufes der Schnittstellen zwischen Kunden, Engineering und Projektleitung erweitert Ihr Aufgabengebiet. Weiterhin gehört die Ausführung von Reparaturen und Störungsbeseitigung inkl. Erstellung von Serviceberichten zu Ihrer Tätigkeit. Die technische Unterstützung des Vertriebs bei der Erstellung von Serviceangeboten übernehmen Sie eigenverantwortlich. Zuletzt ist die Zusammenarbeit mit der Produktion und anderen Service Standorten (weltweit) sowie Support und Betreuung der Kunden in Ihrer Verantwortung.
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.
