What are you going to do

We are seeking a proactive Customer Experience Specialist to deliver exceptional service outcomes for internal and external customers. This role plays a key part in customer service delivery, order management, pricing support, CRM/ERP systems, and continuous improvement initiatives.

You'll work closely with commercial, supply chain and quality teams to ensure customers receive timely, accurate and high-quality service across the full order lifecycle.

Manage end-to-end customer enquiries via phone and email
Deliver high-quality customer service aligned to customer segmentation models
Process, track and manage customer orders across SAP and iScala
Resolve customer issues and complaints in collaboration with internal stakeholders
Generate and manage customer documentation (CoAs, MSDS, PODs, pricing confirmations, backorder reports)
Support pricing activities, credits/debits and order adjustments
Maintain accurate customer master data and records
Utilise Salesforce (SFDC) to manage CRM activities and reporting
Contribute to continuous improvement initiatives and customer experience projects
Support ERP, CRM and digital transformation activities as required

Essential skills and knowledge

Degree qualified with experience in customer service or customer experience roles
Background in a science, technology, industrial or regulated environment preferred
Experience using SAP and Salesforce (highly regarded)
Strong attention to detail with the ability to manage multiple priorities
Confident communicator who enjoys building relationships
Proactive, organised and comfortable working in a fast-paced environment
Strong problem-solving mindset with a focus on continuous improvement

What we offer

6 Month casual contract position
Salary sacrificing
Employee Assistance Program (EAP)
Corporate discounts

About Brunel:

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane, Melbourne and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 50 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact Darren Leavey

Closing: March 04, 2026

Apply Now

Do you have any questions about this vacancy?

Vacancy reference: CR-277674

DL

Corporate recruiter

Darren Leavey

+61 7 3007 7629

Contact

Anything else ?

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Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.

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At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

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Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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