Overview

A global pharmaceutical company with deep roots in research, regulatory affairs, and pharmacovigilance needed a more cohesive talent acquisition model. Faced with low retention and fragmented hiring processes at their Canadian office, the company turned to Brunel—trusted life science recruiters known for delivering streamlined recruitment solutions across the life sciences industry.

Challenge

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The client was working with multiple staffing agencies for both permanent and contingent hires. This disjointed model led to:

 

  • Poor staff retention due to inconsistent experiences between teams

  • Administrative inefficiencies from managing multiple vendors

  • Fragmented onboarding and unclear communication channels for contractors. The client needed a partner who could unify the workforce under a single recruitment process while maintaining a high standard of care for specialized roles in the life sciences sector.

Solutions

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Brunel proposed and implemented a consolidated recruitment model, replacing multiple vendors with one seamless, managed solution. By collaborating closely with the client, we proactively identified future hiring needs and addressed business challenges to align our partnership effectively.

 

Key highlights include:

 

  • A single point of contact and one monthly invoice for all contingent staffing

  • Statements of Work (SOW) designed around deliverables (e.g., research, validation) rather than hourly rates

  • Streamlined onboarding and payroll management, ensuring timely payments and higher contractor satisfaction

  • Close collaboration with department heads to forecast hiring needs in Medical, Regulatory, and Quality divisions

  • Prioritization on building contractor relationships, ensuring open communication and providing necessary resources. 

 

Results 

  • Improved staff retention through unified onboarding and care

  • Significantly increased contractor satisfaction and motivation

  • Expanded service scope across Medical, Quality, Pharmacovigilance, and Engineering teams

 

Roles Filled:

  • Pharmacovigilance Specialists
  • Regulatory Affairs Experts
  • Technical Writers
  • Validation and Quality Engineers
  • Medical Information Officers
  • Scientists and R&D Professionals

 

Big Wins at a Glance:

  • 1 unified workforce model across departments
  • 100% invoice consolidation = less admin stress
  • Expanded presence in multiple life sciences functions

Conclusion

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This life sciences recruiting case study highlights how a consolidated, relationship-focused approach delivers results in a highly regulated industry. By prioritizing contractor care, administrative efficiency, and alignment with internal teams, Brunel continues to set the standard for life sciences recruitment solutions in North America.


Looking for expert life science recruiters to streamline your hiring? Let Brunel help you build a stronger, more integrated team.