Introduction

Medical Information Associate (Renewable Contract) - PART-TIME (20 hours per week)

Remote - GTA

What are you going to do

Responsibilities

Handle escalated (2nd-line) medical information inquiries from the outsourced Medical Information Contact Centre (MICC) during Canadian business hours (approx. 4 hours/day, Monday to Friday).
Respond to urgent inquiries after business hours, if necessary, in collaboration with local medical affairs.
Ensure responses are accurate, timely, and compliant with regulations and company SOPs.
Coordinate the creation, review, and maintenance of Canadian-specific technical and medical response documents, including:
Scientific response documents (LSRDs)
FAQs, Q&As, medical letters, and technical sheets
Ensure alignment with global content and Canadian regulations.
Collaborate with MICC vendor and cross-functional teams (Medical, Regulatory, CMC, Legal, Communications) to ensure up-to-date and appropriate content is available.
Analyze customer inquiry trends and share insights with Commercial, Innovation, and Medical teams to better address customer needs.
Present quarterly summaries at the CHC (Consumer Healthcare) monthly team meeting.
Deliver training sessions on Medical Information processes to internal teams (e.g., commercial and field) and MICC agents, particularly for new products.
Support the analysis and response to product discontinuations, crisis situations, or inquiries from Health Canada and other external stakeholders.
Provide inquiry metrics to Pharmacovigilance (PV) and/or Quality Assurance (QA) teams to support AE-PTC reconciliation reporting.
Contribute to audit and inspection readiness, including Opella Global Quality Audits (GQA) and Health Canada inspections.
Conduct quality checks on MICC responses to ensure scientific accuracy and compliance, identify trends, and implement Corrective and Preventive Actions (CAPAs) as needed.
Maintain strong relationships with both Canadian and Global Medical Information teams to foster alignment and optimize knowledge sharing.
Coordinate after-hours coverage and support logistics with MICC service providers.

Essential skills and knowledge

Requirements

University degree in pharmacy; registration as a licensed pharmacist is required.
Minimum 1-3 years of experience in Medical Information or Medical Affairs within the pharmaceutical industry.
Solid understanding of Canadian regulatory requirements and pharmacovigilance processes.
Experience working with external vendors (e.g., MICC) and cross-functional teams.
Proficient in scientific literature review and medical writing.
Strong organizational, communication, and problem-solving skills.
Detail-oriented with a commitment to quality, accuracy, and compliance.
Bilingual (English/French) is an asset

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.