Senior Applications Operations Coordinator
Australia, Western Australia, Perth
Fulltime: 38 hrs a week / A$ 900 - 1250 per day
Experience: 4-6 Years
Information Technology
Introduction
We are seeking an experienced Senior Applications Operations Coordinator to oversee support and lifecycle management of business-critical COTS and SaaS applications. Working within a global energy organisation, you will ensure systems remain reliable, secure and aligned with enterprise standards while managing vendor support teams and supporting the transition of new solutions into steady-state operations.
What are you going to do
As the Senior Applications Operations Coordinator, you will oversee operational support services for enterprise SaaS and COTS applications while ensuring strong governance, service delivery and system resilience.
Key responsibilities include:
-
Lead and manage a team of digital support specialists and vendor partners, ensuring high-quality technical support and service delivery.
-
Build strong relationships with system owners and business stakeholders across corporate and commercial functions.
-
Act as an escalation point for complex incidents, coordinating troubleshooting and resolution of application issues.
-
Drive improvements in monitoring, alerting and observability capabilities to move towards proactive system management.
-
Ensure root cause analysis and incident reviews are conducted to minimise recurring issues.
-
Govern the transition of new applications into operational support, ensuring appropriate processes, documentation and service models are in place.
-
Develop and maintain support workflows, operational documentation and knowledge bases to improve service efficiency.
-
Assess and manage application risks while supporting operational decisions around system maintenance and lifecycle management.
-
Provide operational input into technical architecture decisions for SaaS and COTS platforms.
-
Identify opportunities for cost optimisation and application rationalisation, including FinOps initiatives.
-
Work with vendors and internal teams to plan upgrades, retire legacy systems and maintain technology currency.
-
Support application portfolio planning and lifecycle management to ensure systems remain aligned with business requirements and enterprise standards.
Essential skills and knowledgeÂ
To succeed in this role you will bring strong experience in enterprise application operations, vendor management and digital service delivery.
Essential:
-
10+ years' experience in digital operations, application management or enterprise IT environments.
-
Experience managing COTS and SaaS application support services.
-
Proven ability to lead support teams and vendor delivery partners.
-
Strong experience managing major incidents, troubleshooting complex issues and coordinating resolution.
-
Knowledge of ITIL service management practices and enterprise support frameworks
What we offer
-
12-month contract opportunity
-
Competitive daily rate up to $1,200
-
Hybrid working arrangements based in Perth
-
Opportunity to work within a large enterprise technology environment supporting critical digital platforms
About Brunel:
Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.
Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.