Control Room Operator
Qatar, Mesaieed Industrial City
Fulltime: 45 hrs a week
Experience: > 10 Years
Conventional Energy
Introduction
- Accountable for handling distressed emergency calls, operating communication systems for Industrial cities’ Emergency Control Center (ERCC) and implementing emergency notification system as per Emergency Response Plan procedures.
- The job requires flexibility, adaptability and willingness to perform calmly during difficult highly stressful situations
What are you going to do
- Receive emergency telephone and radio calls in the assigned ERCC in Industrial Cities.
- Collate information from callers about the nature of emergency, i.e. location, number of injuries and involved staff, etc.
- Monitor automatic fire and gas alarms and respond appropriately to the signals received.
- Activate emergency notification and call out protocol as per industrial city Emergency Response Plan (ERP) procedures
- Dispatch the appropriate resources required to assist in ending and managing the incident, i.e fire, medical, security services
- Generate shift log sheets recording all emergency communications including but not limited to recording of emergency vehicle, appliance movements and actions taken in response to emergencies.
- Ensure ERCC equipment and communication systems are regularly inspected, serviced and maintained
- Develop relevant and required statistical and management reports to enhance ERCC Operation
Essential skills and knowledgeÂ
- Completed 12 years of education
- Must have English L 5 and has to be bilingual (both Arabic and English required)
- Must have strong communication skills, clear speech and professional telephone manners
- Must remain calm and reassuring under pressure
- Must be able to deal sensitively with staff and the public who might be under stress, upset or aggressive
- Be interested in people's health care and safety
- Must have a polite, friendly, efficient and helpful attitude
- Must be able to prioritize tasks
- Must be able to keep clear written records
- Must have information and communication technology skills
- Must pay attention to details
- Must understand and follow sets of emergency procedures and us personal judgement where applicable
- Be prepared to work shifts including nights, weekend and public holidays
What we offer
- Salary:
- Monthly Rate in QAR
- Work Schedule:
- 8 Hours / 5 Days
- Duration:
- 1 Year, with possible extension
- Location:
- Qatar