1st Level IT Support (Contract)

Our client is an American MNC in the Semiconductor industry with a good track record

Responsibilities

The contractor shall provide a qualified and competent professional resource to deliver the following Deskside Support Services (DSS) to the organisation, including but not limited to:

• Provide hardware and software support; including client life-cycle management and all standard management for the site.
• Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
• Responsible for installation, configuration and on-going maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
• Setup new clients and re-imaging their requests of standard laptops and desktops Dell/Mac.
• Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
• Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP/DNS, Active Directory, wireless/wireless hotspots, printers, viruses, remote access (VPN) and Windows, Domain account issues.
• Support experience with Google Enterprise Applications, BOX, Video, WebEx and Audio (PDI) Conference.
• Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris.
• Manage all open requests in Broadcom’s ITSM system in a prompt and timely fashion; document all end-user interactions.
• Maintain a professional, patient and positive attitude towards users at all times.
• Prepare and/or maintain documentation for daily operations.

What you should do now

Apply to this job ad or send your CV across to me at e.ng@brunel.net for a confidential discussion.

(Brunel International South East Asia Pte Ltd, Registration Number: 199603098R | Company License Number : 16S8067 | Eve Ng EAP Registration Number R2198025.)